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person:"Basek, Christoph"
~isPartOf:"The journal of services marketing"
~person:"Jang, Soocheong"
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Basek, Christoph
Jang, Soocheong
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The journal of services marketing
International journal of hospitality management
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International journal of contemporary hospitality management
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Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
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