Toward service recovery strategies : the role of consumer-organization relationship norms
JungYun (Christine) Hur and SooCheong (Shawn) Jang
| Year of publication: |
2016
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|---|---|
| Authors: | Hur, Jungyun ; Jang, Soocheong (Shawn) |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 7, p. 724-735
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| Subject: | Service recovery | Exchange relationship | Communal relationship | Relationship norms | Social relationship theory | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Soziale Beziehungen | Social relations | Soziale Norm | Social norm | Vertrauen | Confidence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-08-2015-0263 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011590917