//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Becker, Uwe"
~person:"Tronvoll, Bård"
~person:"Zaugg, Alexandra Daniela"
~subject:"Betriebliche Wertschöpfung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Betriebliche Wertschöpfung
Beschwerdemanagement
16
Complaint management
16
Consumer behaviour
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Service quality
6
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Schweiz
5
Switzerland
5
Customer service
3
E-commerce
3
Electronic Commerce
3
Internet
3
Kundenservice
3
Telecommunications industry
3
Telekommunikationssektor
3
Customer integration
2
Justice theory
2
Kundenintegration
2
Rationality
2
Rationalität
2
Service recovery
2
Service-Dominant Logic
2
Service-dominant logic
2
Bad-Mouthing Behavior
1
Befragung
1
Co-recovery
1
Collaboration
1
Comparison
1
Compensation
1
Complaint Management
1
Cost-benefit analysis
1
Cultural identity
1
Customer co-creation
1
Customer value
1
Emotion
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Becker, Uwe
Tronvoll, Bård
Zaugg, Alexandra Daniela
Dolan, Rebecca
1
Edvardsson, Bo
1
Falk, Tomas
1
Feng, Fan
1
Handrich, Matthias
1
Harrison, James
1
Heidenreich, Sven
1
Kemper, Joya
1
Parejo, Margarita
1
Seo, Yuri
1
Shi, Lanfei
1
Song, Peijian
1
Wielga, Mark
1
Wittkowski, Kristina
1
Xu, Yingzi
1
Xue, Ling
1
Zhao, Xia
1
more ...
less ...
Published in...
All
The service industries journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->