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person:"Boyatzis, Richard E."
~person:"Chebat, Jean-Charles"
~subject:"Beschwerdemanagement"
~type_genre:"Article in journal"
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Beschwerdemanagement
Emotion
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Consumer behaviour
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Boyatzis, Richard E.
Chebat, Jean-Charles
Svensson, Göran
5
Cai, Ruiying
3
Fan, Xiucheng
3
Guchait, Priyanko
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Journal of business research : JBR
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ECONIS (ZBW)
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The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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2
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
3
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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