Cultural impacts on felt and expressed emotions and third party complaint relationships
Thomas L. Baker; Tracy Meyer; Jean-Charles Chebat
| Year of publication: |
2013
|
|---|---|
| Authors: | Baker, Thomas L. ; Meyer, Tracy ; Chebat, Jean-Charles |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 7, p. 816-822
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Emotion | Individualismus | Individualism | Kollektivismus | Collectivism |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009756908