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person:"Coenen, Christian"
~person:"Banabakova, V."
~person:"Gauquier, Laurens de"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungssektor
Customer service
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Dienstleistungsqualität
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Robot
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Roboter
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Coenen, Christian
Banabakova, V.
Gauquier, Laurens de
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Barnes, Donald C.
3
Brady, Michael K.
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McColl-Kennedy, Janet R.
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Journal of business research : JBR
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Journal of service management
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ECONIS (ZBW)
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Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
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