From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Malaika Brengman, Laurens De Gauquier, Kim Willems, Bram Vanderborght
| Year of publication: |
2021
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|---|---|
| Authors: | Brengman, Malaika ; Gauquier, Laurens de ; Willems, Kim ; Vanderborght, Bram |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 134.2021, p. 263-274
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| Subject: | Humanoid Service Robot | Tablet Service Kiosk | Observation study | POS Conversion Funnel | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.05.025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012643754