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person:"Coenen, Christian"
~person:"Jüttner, Uta"
~subject:"Measurement"
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Measurement
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Coenen, Christian
Jüttner, Uta
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European journal of marketing : EJM
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ECONIS (ZBW)
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Customer service experiences : developing and applying a sequential incedent laddering technique
Jüttner, Uta
;
Schaffner, Dorothea
;
Windler, Katharina
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 738-768
Persistent link: https://www.econbiz.de/10009763998
Saved in:
2
Prosoziales Dienstleisterverhalten im Kundenkontakt
Coenen, Christian
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509248
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