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person:"Günter, Bernd"
~person:"Svensson, Göran"
~person:"Wilde, Klaus D."
~subject:"Beschwerdemanagement"
~type:"article"
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Beschwerdemanagement
Beziehungsmarketing
66
Relationship marketing
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Lieferantenmanagement
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Supplier relationship management
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Customer satisfaction
22
Kundenzufriedenheit
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Günter, Bernd
Svensson, Göran
Wilde, Klaus D.
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9
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Ding Hooi Ting
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Ro, Heejung
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Shin, Hyunju
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
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ECONIS (ZBW)
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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2
Intelligent business processes in CRM : exemplified by complaint management
Zaby, Christopher
;
Wilde, Klaus D.
- In:
Business & information systems engineering : BISE ; the …
60
(
2018
)
4
,
pp. 289-304
Persistent link: https://www.econbiz.de/10011889881
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3
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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4
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 325-348)
.
2012
Persistent link: https://www.econbiz.de/10009316693
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5
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 335-356)
.
2008
Persistent link: https://www.econbiz.de/10003744943
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6
Die Beendigung von Geschäftsbeziehungen aus Anbietersicht
Günter, Bernd
;
Helm, Sabrina
- In:
Relationship Marketing : Standortbestimmung und …
,
(pp. 45-70)
.
2002
Persistent link: https://www.econbiz.de/10001703243
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7
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 259-279)
.
2001
Persistent link: https://www.econbiz.de/10001638502
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8
Kundenzufriedenheit steigern durch optimales Beschwerdemanagement
Günter, Bernd
- In:
Investitionsgüter- und High-Tech-Marketing (ITM) : …
,
(pp. 379-393)
.
1993
Persistent link: https://www.econbiz.de/10003390395
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