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person:"Groth, Markus"
~person:"Connelly, Shane"
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25
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Groth, Markus
Connelly, Shane
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Bagozzi, Richard P.
32
Septianto, Felix
32
Benhabib, Jess
25
Han, Heesup
25
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24
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23
Huy, Quy
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20
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Kemp, Elyria
19
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Loureiro, Sandra Maria Correia
15
Mattila, Anna S.
15
Noussair, Charles
15
Phau, Ian
15
Hur, Won-Moo
14
Menges, Jochen
14
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Schweitzer, Maurice E.
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13
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13
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13
Spörrle, Matthias
13
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13
Williams, Patti
13
Zerbe, Wilfred J.
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
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2
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1
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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ECONIS (ZBW)
25
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1
Holding back or letting go? : the effect of emotion suppression on relationship viability in new venture teams
Ivanova, Stela
;
Treffers, Theresa
;
Langerak, Fred
; …
- In:
Entrepreneurship theory and practice : ET&P
47
(
2023
)
4
,
pp. 1460-1495
Persistent link: https://www.econbiz.de/10014325080
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
4
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
5
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
6
Let's look at this another way : how supervisors can help subordinates manage the threat of relationship conflict
Thiel, Chase E.
;
Griffith, Jennifer A.
;
Hardy, Jay H.
; …
- In:
Journal of leadership & organizational studies : JLOS; …
25
(
2018
)
3
,
pp. 368-380
Persistent link: https://www.econbiz.de/10011915169
Saved in:
7
The relevance of discrete emotional experiences for human resource management : connecting positive and negative emotions to HRM
Connelly, Shane
;
Torrence, Brett S.
- In:
Research in personnel and human resources management : …
36
(
2018
),
pp. 1-49
Persistent link: https://www.econbiz.de/10011952115
Saved in:
8
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
9
When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
Saved in:
10
Moral disengagement and ethical decision-making : the moderating role of trait guilt and shame
Johnson, James F.
;
Connelly, Shane
- In:
Journal of personnel psychology
15
(
2016
)
4
,
pp. 184-189
Persistent link: https://www.econbiz.de/10011644451
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