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person:"Groth, Markus"
~person:"Spörrle, Matthias"
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Emotion
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Groth, Markus
Spörrle, Matthias
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Bagozzi, Richard P.
32
Septianto, Felix
32
Benhabib, Jess
25
Han, Heesup
25
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24
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Kemp, Elyria
19
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19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Pham, Michel T.
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Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Loureiro, Sandra Maria Correia
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Mattila, Anna S.
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Noussair, Charles
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Phau, Ian
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Hur, Won-Moo
14
Menges, Jochen
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13
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13
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13
Williams, Patti
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Journal of business ethics : JOBE
2
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2
Revisiting the entrepreneurial mind : inside the black box: An expanded edition
2
Academy of Management journal : AMJ
1
British journal of management : BJM
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
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ECONIS (ZBW)
25
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1
Holding back or letting go? : the effect of emotion suppression on relationship viability in new venture teams
Ivanova, Stela
;
Treffers, Theresa
;
Langerak, Fred
; …
- In:
Entrepreneurship theory and practice : ET&P
47
(
2023
)
4
,
pp. 1460-1495
Persistent link: https://www.econbiz.de/10014325080
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
4
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
5
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
6
Satisfied with the job, but not with the boss : leaders’ expressions of gratitude and pride differentially signal leader selfishness, resulting in differing levels of followers’ sa...
Ritzenhöfer, Lisa
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business ethics : JOBE
158
(
2019
)
4
,
pp. 1185-1202
Persistent link: https://www.econbiz.de/10012061534
Saved in:
7
The effect of top management trustworthiness on turnover intentions via negative emotions : the moderating role of gender
Mölders, Sophie
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business ethics : JOBE
156
(
2019
)
4
,
pp. 957-969
Persistent link: https://www.econbiz.de/10012029559
Saved in:
8
The role of emotions and cognitions in entrepreneurial decision-making
Michl, Theresa
;
Welpe, Isabell M.
;
Spörrle, Matthias
; …
- In:
Revisiting the entrepreneurial mind : inside the black …
,
(pp. 219-242)
.
2017
Persistent link: https://www.econbiz.de/10011684465
Saved in:
9
The role of emotions and cognitions in the pre-entrepreneurial process : what's new?
Treffers, Theresa
;
Welpe, Isabell M.
;
Spörrle, Matthias
; …
- In:
Revisiting the entrepreneurial mind : inside the black …
,
(pp. 243-259)
.
2017
Persistent link: https://www.econbiz.de/10011684495
Saved in:
10
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
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