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person:"Hardie, Bruce G. S."
~person:"Homburg, Christian"
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Customer analysis
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Kundenanalyse
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Hardie, Bruce G. S.
Homburg, Christian
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Journal of the Academy of Marketing Science
1
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
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ECONIS (ZBW)
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
2
Customer-base analysis in a discrete-time noncontractual setting
Fader, Peter
;
Hardie, Bruce G. S.
;
Shang, Jen
- In:
Marketing science : the marketing journal of the …
29
(
2010
)
6
,
pp. 1086-1108
Persistent link: https://www.econbiz.de/10008821791
Saved in:
3
Kundenverständnis über die Kundenzufriedenheit hinaus : der Ansatz des Strategic Customer Review (SCR)
Homburg, Christian
;
Werner, Harald
- In:
Kundenorientierung von Banken : Strategien für …
,
(pp. 348-364)
.
1999
Persistent link: https://www.econbiz.de/10001453432
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