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person:"Helmig, Bernd"
~language:"eng"
~person:"Edvardsson, Bo"
~person:"Eggert, Andreas"
~subject:"Dienstleistung"
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Search: subject_exact:"Beziehungsmanagement"
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Dienstleistung
Beziehungsmarketing
41
Relationship marketing
41
Customer value
10
Kundenwert
10
Lieferantenmanagement
10
Supplier relationship management
10
Dienstleistungsqualität
8
Service quality
8
Betriebliche Wertschöpfung
7
Consumer behaviour
7
Konsumentenverhalten
7
Value creation
7
Customer satisfaction
6
Kundenzufriedenheit
6
B-to-B-Marketing
5
Business-to-business marketing
5
Customer integration
5
Kundenintegration
5
Customer experience
4
Innovation
4
Service-Dominant Logic
4
Service-dominant logic
4
Services
4
Beziehungsmanagement
3
Bundling strategy
3
Customer service
3
Dienstleistungsinnovation
3
Dienstleistungssektor
3
Innovationsmanagement
3
Kundenmanagement
3
Kundenservice
3
Leistungsbündel
3
Marketingtheorie
3
Service industry
3
Service innovation
3
USA
3
United States
3
Außendienst
2
Business network
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Helmig, Bernd
Edvardsson, Bo
Eggert, Andreas
Grönroos, Christian
5
Gustafsson, Anders
5
Jaakkola, Elina
5
McColl-Kennedy, Janet R.
5
Bitner, Mary Jo
4
Gremler, Dwayne D.
4
Rust, Roland T.
4
Vargo, Stephen L.
4
Witell, Lars
4
Benoit, Sabine
3
Helkkula, Anu
3
Huang, Ming-Hui
3
Lusch, Robert F.
3
Russell-Bennett, Rebekah
3
Stauss, Bernd
3
Walsh, Gianfranco
3
Zeithaml, Valarie A.
3
Aarikka-Stenroos, Leena
2
Aksoy, Lerzan
2
Ballantyne, David
2
Carbonell, Pilar
2
Dev, Chekitan S.
2
Furrer, Olivier
2
Gummerus, Johanna
2
Handrich, Matthias
2
Heidenreich, Sven
2
Huang, Ming-hui
2
Huiskonen, Janne
2
Karppinen, Henri
2
Klaus, Philipp
2
Koskull, Catharina von
2
Kristensson, Per
2
Kwan, Stephen K.
2
Liu, Canmian
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Pervan, Simon J.
2
Schaarschmidt, Mario
2
Seppänen, Kaisa
2
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Journal of service management
2
Handbook of service science ; [Vol. 1]
1
Series on technology management
1
The journal of services marketing
1
Source
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ECONIS (ZBW)
5
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1
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
5
Involving customers in new service development
Edvardsson, Bo
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003333084
Saved in:
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