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person:"Herrmann, Andreas"
~person:"Akdag, Hatice Camgöz"
~person:"Sangle, Purnima S."
~subject:"Banking services"
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Herrmann, Andreas
Akdag, Hatice Camgöz
Sangle, Purnima S.
Goulder, Nick
4
Gonulal, Serap O.
3
Jovović, Milorad
3
Lester, Rodney
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Ananda S
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Awasthi, Preety
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Business process management journal
1
International journal of electronic customer relationship management : IJECRM
1
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Essays on consumer behavior in the financial services industry and beyond : a multinational, cross-industry perspective on consumer-company relationships
Rüfenacht, Matthias
-
2017
Persistent link: https://www.econbiz.de/10011981801
Saved in:
2
Concerns vital for mobile CRM in banking : a qualitative study
Awasthi, Preety
;
Sangle, Purnima S.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 45-67
Persistent link: https://www.econbiz.de/10009783141
Saved in:
3
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Saved in:
4
Consumer's expectations from mobile CRM services : a banking context
Sangle, Purnima S.
;
Awasthi, Preety
- In:
Business process management journal
17
(
2011
)
6
,
pp. 898-918
Persistent link: https://www.econbiz.de/10009408680
Saved in:
5
Nutzenorientierte Gestaltung von Bankdienstleistungen
Herrmann, Andreas
;
Vetter, Ingrid
- In:
Kundenorientierung von Banken : Strategien für …
,
(pp. 44-59)
.
1999
Persistent link: https://www.econbiz.de/10001453415
Saved in:
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