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person:"Ladhari, Riadh"
~person:"Lyu, Yijing"
~subject:"Performance measurement"
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Performance measurement
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
11
Kundenzufriedenheit
11
Emotion
6
Canada
5
Customer service
5
Hotel industry
5
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Proactive customer service performance
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Leistungsmotivation
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Online-Handel
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Tunesien
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Abusive supervision
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Ladhari, Riadh
Lyu, Yijing
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Galetzka, Mirjam
2
Ha Nam Khanh, Giao
2
He, Zhen
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
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Jolly, Phillip M.
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Jones, Howard
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Karatzas, Antonios
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Knechel, W. Robert
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Lai, Ivan K. W.
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Li, Weiwen
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Liu, Yi-de
2
Martinez, Jose Vicente
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Asia Pacific journal of management
1
Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
Journal of retailing and consumer services
1
The service industries journal
1
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ECONIS (ZBW)
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1
Family ostracism and proactive customer service performance : an explanation from conservation of resources theory
Ye, Yijiao
;
Zhu, Hong
;
Chen, Yuanyi
;
Kwan, Ho Kwong
; …
- In:
Asia Pacific journal of management
38
(
2021
)
2
,
pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
Saved in:
2
The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
Saved in:
3
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
4
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
5
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
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