The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Mengyuan Chen, Yijing Lyu, Yan Li, Xing Zhou, and Weiwen Li
| Year of publication: |
February 2017
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| Authors: | Chen, Mengyuan ; Lyu, Yijing ; Li, Yan ; Zhou, Xing ; Li, Weiwen |
| Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 58.2017, 1, p. 94-107
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| Subject: | proactive customer service performance (PCSP) | high-commitment human resource (HR) practices | proactive motivation model | cross-level analysis | Kundenservice | Customer service | Personalmanagement | Human Resource Management | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965516649053 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011638667