Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Yan Li, Mengyuan Chen, Yijing Lyu, Canhua Qiu
| Year of publication: |
April 2016
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|---|---|
| Authors: | Li, Yan ; Chen, Mengyuan ; Lyu, Yijing ; Qiu, Canhua |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 54.2016, p. 116-126
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| Subject: | Sexual harassment | Proactive customer service performance | Job engagement | Sensitivity to interpersonal mistreatment | Sexuelle Belästigung | Kundenservice | Customer service | Verhalten in Organisationen | Organizational behaviour | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.02.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011474061