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person:"Lee, Tzong-ru"
~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
Taiwan
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KMU
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Customer satisfaction
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Lee, Tzong-ru
Chen, Ching-fu
6
Wang, Edward Shih-tse
4
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3
Chang, Yu-chun
3
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3
Chi, Wuchun
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Cheng Boon Liat
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International journal of enterprise network management
1
International journal of logistics economics and globalisation
1
International journal of value chain management : IJVCM
1
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ECONIS (ZBW)
3
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1
Improvement of service quality of recreational fish market: case study of Yong-An fish market in Taiwan
Lee, Tzong-ru
;
Wu, Hsiao-chen
;
Chang, Shuchih Ernest
; …
- In:
International journal of enterprise network management
3
(
2009
)
1
,
pp. 73-92
Persistent link: https://www.econbiz.de/10003829101
Saved in:
2
Strategising customer voice-based quality improvement for logistics service providers
Lee, Tzong-ru
;
Lin, Jiun-Hung
;
Lenny Koh, S. C.
- In:
International journal of value chain management : IJVCM
1
(
2006/07
)
3
,
pp. 266-280
Persistent link: https://www.econbiz.de/10003472013
Saved in:
3
Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Lee, Tzong-ru
;
Lin, Jiun-Hung
- In:
International journal of logistics economics and …
1
(
2007
)
1
,
pp. 63-76
Persistent link: https://www.econbiz.de/10003751597
Saved in:
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