//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Meffert, Heribert"
~person:"Walsh, Gianfranco"
~subject:"Beschwerdemanagement"
~subject:"Innovation"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Innovation
Beziehungsmarketing
46
Relationship marketing
46
Deutschland
19
Germany
19
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Theorie
7
Theory
7
USA
7
United States
7
Customer service
6
Kundenservice
6
Corporate reputation
5
Firmenimage
5
Marketing management
5
Marketingmanagement
5
Customer integration
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Service industry
4
Complaint management
3
Dienstleistung
3
Dienstleistungsmarketing
3
Erfolgsfaktor
3
Kundenintegration
3
Market research
3
Marketing
3
Marktforschung
3
Services
3
Services marketing
3
Success factor
3
Brand management
2
Cluster analysis
2
more ...
less ...
Online availability
All
Undetermined
3
Free
1
Type of publication
All
Article
5
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Conference proceedings
1
Konferenzschrift
1
Language
All
English
5
German
1
Author
All
Meffert, Heribert
Walsh, Gianfranco
Stauss, Bernd
14
Mattila, Anna S.
12
Grégoire, Yany
9
Van Vaerenbergh, Yves
8
Homburg, Christian
7
Roschk, Holger
7
Brock, Christian
6
Cai, Ruiying
6
Evanschitzky, Heiner
6
Fürst, Andreas
6
Gelbrich, Katja
6
Mejía-Trejo, Juan
6
Sanchez-Gutierrez, Jose
6
Balaji, M. S.
5
Edvardsson, Bo
5
Günter, Bernd
5
Morgan, Todd
5
Schaarschmidt, Mario
5
Seidel, Wolfgang
5
Steinhoff, Fee
5
Vázquez Casielles, Rodolfo
5
Witell, Lars
5
Zhang, Jing
5
Albers, Sönke
4
Baker, Melissa A.
4
Belz, Christian
4
Blut, Markus
4
Boier, Rodica
4
Brady, Michael K.
4
Brown, Tim
4
Casidy, Riza
4
Ding Hooi Ting
4
Gil Saura, Irene
4
Gil-Gomez, Hermenegildo
4
Guerola-Navarro, Vicente
4
Gustafsson, Anders
4
Herstatt, Cornelius
4
Hippel, Eric von
4
Horster, Eric
4
more ...
less ...
Institution
All
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Published in...
All
Journal of service research : JSR
2
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
International journal of innovation management
1
Journal of service research
1
Psychology & marketing
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
5
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
6
Neue Wege der Kundenintegration? Live Communication vs. Virtual Communication (Web 2.0) : Dokumentation des Workshops vom 20. April 2007
Meffert, Heribert
(
ed.
)
-
2007
Persistent link: https://www.econbiz.de/10013330207
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->