//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Murrmann, Suzanne K."
~person:"Bank, Roy J."
~person:"Cheung, Catherine"
~person:"Ok, Chihyung"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Gastwirtinnen"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Tourism employees
18
Tourismusberufe
18
Hotel industry
11
Hotellerie
11
Arbeitszufriedenheit
8
Job satisfaction
8
Gender
5
Geschlecht
5
Arbeitsleistung
4
Dienstleistungsqualität
4
Discrimination
4
Diskriminierung
4
Emotion
4
Job performance
4
Arbeitsverhalten
3
Employee retention
3
Human Resource Management
3
Mitarbeiterbindung
3
Personalmanagement
3
Weibliche Arbeitskräfte
3
Women workers
3
Work behaviour
3
Anforderungsprofil
2
Arbeitskräfte
2
Betriebsklima
2
Beziehungsmarketing
2
Brand management
2
Consumer behaviour
2
Customer service
2
Human resource management
2
Intelligence
2
Intelligenz
2
Konsumentenverhalten
2
Kundenservice
2
Leistungsmotivation
2
Markenführung
2
Occupational profile
2
Relationship marketing
2
Service management
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Murrmann, Suzanne K.
Bank, Roy J.
Cheung, Catherine
Ok, Chihyung
Karatepe, Osman M.
9
Lee, JungHoon
4
Brady, Michael K.
2
Burke, Ronald J.
2
Daskin, Mustafa
2
Grobelna, Aleksandra
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Koyuncu, Mustafa
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Orlowski, Marissa
2
Rod, Michel
2
Slevitch, Lisa
2
Ye, Shun
2
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
1
Aghaei, Iman
1
Agyapong, Kingsley
1
Aldebi, Hameed
1
Ali, Faizan
1
Ali, Nafez Nimer Hassan
1
Ampofo, Emmanuel Twumasi
1
Ansah, James
1
Arasli, Huseyin
1
Ariffin, Ahmad Azmi M.
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Aslinda Mohd Shahril
1
Astakhova, Marina
1
Atadil, Hilmi A.
1
Avci, Turgay
1
Azar, Ofer H.
1
Baah, Nancy Grace
1
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
4
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->