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person:"Murrmann, Suzanne K."
~person:"Cheung, Catherine"
~person:"El-Bayoumi Salem, Islam"
~person:"Ok, Chihyung"
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Tourism employees
19
Tourismusberufe
19
Hotel industry
16
Hotellerie
16
Arbeitszufriedenheit
10
Job satisfaction
10
Arbeitsleistung
5
Dienstleistungsqualität
5
Employee retention
5
Job performance
5
Mitarbeiterbindung
5
Service quality
5
Arbeitskräfte
4
Arbeitsverhalten
4
Emotion
4
Work behaviour
4
Workforce
4
Human Resource Management
3
Personalmanagement
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Anforderungsprofil
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Betriebsklima
2
Beziehungsmarketing
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Brand management
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Consumer behaviour
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Customer service
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Egypt
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Konsumentenverhalten
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Kundenservice
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Leadership style
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Leistungsmotivation
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Markenführung
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Murrmann, Suzanne K.
Cheung, Catherine
El-Bayoumi Salem, Islam
Ok, Chihyung
Karatepe, Osman M.
51
Jung, Hyo Sun
12
Yoon, Hye Hyun
12
Kim, Peter Beomcheol
8
Kim, Taegoo
7
Lee, JungHoon
7
Han, Heesup
6
Hancer, Murat
6
Lee, Gyehee
6
Ashenfelter, Orley
5
Babakus, Emin
5
Burke, Ronald J.
5
Chen, Han
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Guéguen, Nicolas
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Neumark, David
5
Yavas, Ugur
5
Zoghbi-Manrique-de-Lara, Pablo
5
Ayoun, Baker
4
Bank, Roy J.
4
Bufquin, Diego
4
Dedeoğlu, Bekir Bora
4
Gursoy, Dogan
4
Hyun, Sunghyup Sean
4
Jacob, Céline
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Leung, Xi Y.
4
Magnini, Vincent P.
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Robinson, Richard N. S.
4
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International journal of hospitality management
8
Journal of hospitality marketing & management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of contemporary hospitality management
1
Journal of hospitality and tourism insights
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
19
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1
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
2
Hearing employee voice and handling grievance : views from frontline hotel and travel agency employees
Elbaz, Ahmed Mohamed
;
El-Bayoumi Salem, Islam
;
Onjewu, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227207
Saved in:
3
The COVID-19 pandemic : the mitigating role of government and hotel support of hotel employees in Egypt
El-Bayoumi Salem, Islam
;
Elbaz, Ahmed Mohamed
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012514369
Saved in:
4
How to enhance hotel guests' acceptance and experience of smart hotel technology : an examination of visiting intentions
Yang, Huijun
;
Song, Hanqun
;
Cheung, Catherine
;
Guan, Jieqi
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820021
Saved in:
5
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
6
Diverstiy management in hotels
Elkhwesky, Zakaria
;
El-Bayoumi Salem, Islam
;
Barakat, Mona
- In:
Journal of hospitality and tourism insights
2
(
2019
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012027679
Saved in:
7
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
8
Implementation of employee cross-training during perilous conditions in hotels
El-Bayoumi Salem, Islam
;
Abdien, Mohamed Kamal
- In:
Tourism management perspectives : TMP
23
(
2017
),
pp. 68-74
Persistent link: https://www.econbiz.de/10011775236
Saved in:
9
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
10
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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