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person:"Murrmann, Suzanne K."
~person:"Cheung, Catherine"
~person:"Ok, Chihyung"
~subject:"Hotel industry"
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Hotel industry
Tourism employees
14
Tourismusberufe
14
Hotellerie
11
Arbeitszufriedenheit
8
Job satisfaction
8
Arbeitsleistung
4
Dienstleistungsqualität
4
Emotion
4
Job performance
4
Service quality
4
Arbeitsverhalten
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Employee retention
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Human Resource Management
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Relationship marketing
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depersonalization
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Murrmann, Suzanne K.
Cheung, Catherine
Ok, Chihyung
Karatepe, Osman M.
44
Jung, Hyo Sun
11
Yoon, Hye Hyun
11
Han, Heesup
6
Kim, Peter Beomcheol
6
Burke, Ronald J.
5
El-Bayoumi Salem, Islam
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Kim, Taegoo
5
Lee, JungHoon
5
Babakus, Emin
4
Dedeoğlu, Bekir Bora
4
Hancer, Murat
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Lee, Gyehee
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Wang, Yao-Chin
4
Yavas, Ugur
4
Zoghbi-Manrique-de-Lara, Pablo
4
Bouzari, Mona
3
Chan, Eric S. W.
3
Hai, Shenyang
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Hodari, Demian
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Karadas, Georgiana
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Law, Chun Hung Roberts
3
Lengler, Jorge
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Leung, Xi Y.
3
Magnini, Vincent P.
3
Okumus, Bendegul
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International journal of hospitality management
6
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
2
How to enhance hotel guests' acceptance and experience of smart hotel technology : an examination of visiting intentions
Yang, Huijun
;
Song, Hanqun
;
Cheung, Catherine
;
Guan, Jieqi
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820021
Saved in:
3
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
4
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
7
The relationship between hotel employees’ cross-cultural competency and team performance in multi-national hotel companies
Sucher, Worarak
;
Cheung, Catherine
- In:
International journal of hospitality management
49
(
2015
),
pp. 93-104
Persistent link: https://www.econbiz.de/10011379954
Saved in:
8
How to influence hospitality employee perceptions on hotel brand performance?
Cheung, Catherine
;
Kong, Haiyan
;
Song, Haiyan
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1162-1178
Persistent link: https://www.econbiz.de/10010467939
Saved in:
9
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
10
Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions
Lee, Hyung-ryong
;
Murrmann, Suzanne K.
;
Murrmann, Kent F.
; …
- In:
Journal of hospitality marketing & management
19
(
2010
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10003974671
Saved in:
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