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person:"Murrmann, Suzanne K."
~person:"Huan, Tzung-cheng"
~person:"Kim, Woo Gon"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Tourism employees
12
Tourismusberufe
12
Hotel industry
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Hotellerie
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Arbeitszufriedenheit
6
Job satisfaction
6
Employee retention
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Murrmann, Suzanne K.
Huan, Tzung-cheng
Kim, Woo Gon
Karatepe, Osman M.
9
Lee, JungHoon
4
Ok, Chihyung
4
Brady, Michael K.
2
Burke, Ronald J.
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Daskin, Mustafa
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Ling, Qian
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Mang, Paul
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Rod, Michel
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Ye, Shun
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Atadil, Hilmi A.
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International journal of hospitality management
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
2
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1
How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Li, Yuan
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
Saved in:
2
Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De
;
Zhuang, Wen-Long
;
Hsu, Shih-Yun
;
Huan, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
Saved in:
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