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person:"Poster, Winifred R."
~isPartOf:"Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work"
~person:"Menzler-Trott, Eckart"
~person:"Taylor, Phil"
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
New technology, work and employment
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Borders in service : enactments of nationhood in transnational call centres
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Handbook of employment and society : working space
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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The next available operator : managing human resources in Indian business process outsourcing industry
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Work and life in the global economy : a gendered analysis of service work
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Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
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