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person:"Poster, Winifred R."
~person:"Holtgrewe, Ursula"
~person:"Taylor, Phil"
~type_genre:"Aufsatz im Buch"
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Poster, Winifred R.
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Borders in service : enactments of nationhood in transnational call centres
2
Beschäftigte in der Globalisierungsfalle?
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Die Reorganisation der Arbeitsgesellschaft
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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The next available operator : managing human resources in Indian business process outsourcing industry
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Work and life in the global economy : a gendered analysis of service work
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Enactments of nationhood in transnational call centres
Poster, Winifred R.
;
Mirchandani, Kiran
- In:
Borders in service : enactments of nationhood in …
,
(pp. 3-32)
.
2016
Persistent link: https://www.econbiz.de/10011581084
Saved in:
2
Nations at work in transnational call centres
Mirchandani, Kiran
;
Poster, Winifred R.
- In:
Borders in service : enactments of nationhood in …
,
(pp. 245-273)
.
2016
Persistent link: https://www.econbiz.de/10011581138
Saved in:
3
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
4
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
Saved in:
5
'Across the great divide" : local and global trade union responses to call centre offshoring to India
Taylor, Phil
;
Bain, Peter
- In:
Handbook of employment and society : working space
,
(pp. 436-454)
.
2010
Persistent link: https://www.econbiz.de/10003983853
Saved in:
6
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
7
Nicht ganz global, aber hochflexibel : Callcenter im internationalen Überblick
Holtgrewe, Ursula
- In:
Beschäftigte in der Globalisierungsfalle?
,
(pp. 137-155)
.
2009
Persistent link: https://www.econbiz.de/10003862516
Saved in:
8
Restructuring gendered flexibility in organizations : a comparative analysis of call centres in Germany
Holtgrewe, Ursula
- In:
Gendering the knowledge economy : comparative perspectives
,
(pp. 248-270)
.
2007
Persistent link: https://www.econbiz.de/10003572684
Saved in:
9
"Bear with me... " : the problems of health and well-being in call center work
Baldry, Chris
;
Taylor, Phil
;
Bain, Peter
- In:
Institutions, production, and working life
,
(pp. 235-254)
.
2006
Persistent link: https://www.econbiz.de/10003531712
Saved in:
10
Call-Center - Rationalisierung im Dilemma
Gundtoft, Lars
;
Holtgrewe, Ursula
- In:
Die Reorganisation der Arbeitsgesellschaft
,
(pp. 173-203)
.
2000
Persistent link: https://www.econbiz.de/10001536653
Saved in:
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