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person:"Prentice, Catherine"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~person:"Vieira, Valter Afonso"
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Intelligence
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Dienstleistungsqualität
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Prentice, Catherine
Vieira, Valter Afonso
Agnihotri, Raj
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Altinay, Levent
1
Arslanagic-Kalajdzic, Maja
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Journal of business research : JBR
Journal of retailing and consumer services
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of service theory and practice
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Knowledge management research & practice : KMRP ; an official journal of the OR Society
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Services marketing quarterly
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The journal of brand management : an international journal
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ECONIS (ZBW)
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1
Salespeople's competitive intelligence, efficiency, and performance : the role of intelligence diversity and manager's tenure
Vieira, Valter Afonso
;
Jaramillo, Jorge Fernando
; …
- In:
Journal of business research : JBR
159
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014287529
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
6
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
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