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person:"Prentice, Catherine"
~person:"Dwyer, Brendan"
~subject:"Arbeitskräfte"
~subject:"Consumer behaviour"
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Arbeitskräfte
Consumer behaviour
Gambling
29
Glücksspiel
29
Dienstleistungsqualität
18
Service quality
18
Konsumentenverhalten
17
Beziehungsmarketing
14
Customer satisfaction
14
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14
Relationship marketing
14
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6
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Casinos
5
Macau
5
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Customer loyalty
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Customer retention
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Australien
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Casino service quality
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Prentice, Catherine
Dwyer, Brendan
Wong, IpKin Anthony
11
Humphreys, Brad R.
10
Kapteyn, Arie
8
Kooreman, Peter
8
Soetevent, Adriaan R.
7
Soebbing, Brian P.
6
Wan, Penny Yim King
6
Braun, Sebastian
5
Drayer, Joris
5
Knight, Brian G.
5
Kvasnicka, Michael
5
Rubin, Donald B.
5
Sacerdote, Bruce
5
Schiff, Nathan
5
Chan, Sow Hup
4
Kearney, Melissa Schettini
4
Kuhn, Peter Joseph
4
Shapiro, Stephen L.
4
Tsai, Henry
4
Barsky, Jonathan
3
Bruyneel, Sabrina
3
Dewitte, Siegfried
3
Feddersen, Arne
3
Forrest, David
3
Franses, Philip Hans
3
Han, Heesup
3
Hing, Nerilee
3
Houghton, David M.
3
Hwang, Jinsoo
3
Imbens, Guido
3
Ji, Chunli
3
Klein, Tobias J.
3
Kuhn, Peter
3
Liu, Matthew Tingchi
3
Lucas, Anthony F.
3
Mariotti, Thomas
3
Paul, Rodney J.
3
Spilde, Katherine
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Journal of business research : JBR
3
Journal of retailing and consumer services
3
International journal of hospitality management
2
Journal of sport management : the official journal of the North American Society of Sport Management
2
Psychology & marketing
2
European Sport management quarterly : ESMQ
1
International journal of sports marketing & sponsorship
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
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Sport management review
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Tourism and hospitality research : the surrey quarterly review
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
3
A comparative analysis of sports gambling in the United States
Dwyer, Brendan
;
Hayduk, Ted, III
;
Drayer, Joris
- In:
International journal of sports marketing & sponsorship
23
(
2022
)
4
,
pp. 684-706
Persistent link: https://www.econbiz.de/10013370470
Saved in:
4
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
An examination of consumer reactance to daily fantasy sport and sport gambling regulatory restrictions
Shapiro, Stephen L.
;
Drayer, Joris
;
Dwyer, Brendan
- In:
Sport management review
23
(
2020
)
5
,
pp. 797-809
Persistent link: https://www.econbiz.de/10012421808
Saved in:
7
Fantasy millionaires : identifying at-risk consumers based on motivation
Drayer, Joris
;
Dwyer, Brendan
;
Shapiro, Stephen L.
- In:
Journal of sport management : the official journal of …
33
(
2019
)
1
,
pp. 37-49
Persistent link: https://www.econbiz.de/10011996197
Saved in:
8
To play or not to play? : an analysis of dispositions, gambling, and daily fantasy sport
Dwyer, Brendan
;
Drayer, Joris
;
Shapiro, Stephen L.
- In:
Journal of sport management : the official journal of …
33
(
2019
)
3
,
pp. 174-188
Persistent link: https://www.econbiz.de/10012099511
Saved in:
9
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
10
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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