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person:"Rajagopal"
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Selbstbedienung
7
Self-service
7
China
4
Consumer behaviour
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Hotel industry
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Hotellerie
4
Konsumentenverhalten
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Self-service technology
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Rajagopal
Hung, Kam
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Journal of hospitality marketing & management
2
2007 Business & Economics Society International Conference ; Vol. 2
1
Economic issues
1
Global business & economics review
1
Information technology & tourism
1
International journal of hospitality management
1
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ECONIS (ZBW)
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1
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
3
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
4
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
Saved in:
5
Consumer response to seasonal clearance sales : experimental analysis of consumer personality traits in self-service stores
Rajagopal
- In:
Global business & economics review
10
(
2008
)
1
,
pp. 68-92
Persistent link: https://www.econbiz.de/10003688424
Saved in:
6
Economics of new product introduction and seasonality effect
Rajagopal
-
2007
Persistent link: https://www.econbiz.de/10003669058
Saved in:
7
Measuring customer value gaps : an empirical study in the Mexican retail market
Rajagopal
- In:
Economic issues
11
(
2006
)
1
,
pp. 19-40
Persistent link: https://www.econbiz.de/10003325440
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