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person:"Ruyter, Ko de"
~person:"Chen, Shou-Wei"
~person:"Dong, Yun"
~subject:"Arbeitsleistung"
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Arbeitsleistung
Customer service
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Dienstleistungsqualität
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3
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Ruyter, Ko de
Chen, Shou-Wei
Dong, Yun
Dong, Huijuan
2
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Alshaibani, Elham
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International journal of hospitality management
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International journal of human resource management
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Journal of service research : JSR
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ECONIS (ZBW)
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Determinants of frontline employee engagement and their influence on service performance
Chen, Shou-Wei
;
Peng, Jui-Chen
- In:
International journal of human resource management
32
(
2021
)
5
,
pp. 1062-1085
Persistent link: https://www.econbiz.de/10012483932
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
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