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person:"Ruyter, Ko de"
~person:"Köksal, Onur"
~subject:"Arbeitsleistung"
~type:"article"
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Arbeitsleistung
Customer service
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Kundenservice
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Beziehungsmarketing
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Job performance
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Agency theory
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Ruyter, Ko de
Köksal, Onur
Dong, Huijuan
2
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2
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Baltic journal of management : BJM
1
Journal of service research : JSR
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ECONIS (ZBW)
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Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
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2
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
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