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person:"Turel, Ofir"
~person:"Van den Poel, Dirk"
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Turel, Ofir
Van den Poel, Dirk
Becker, Lars
7
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
3
Decision support systems : DSS ; the international journal
1
E-collaboration in modern organizations : initiating and managing distributed projects
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of organizational computing and electronic commerce
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ECONIS (ZBW)
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Family and work-related consequences of addiction to organizational pervasive technologies
Turel, Ofir
;
Serenko, Alexander
;
Bontis, Nick
- In:
Information & management : the internat. journal of …
48
(
2011
)
2/3
,
pp. 88-95
Persistent link: https://www.econbiz.de/10009126652
Saved in:
2
Rigor and relevance : the application of the critical incident technique to investigate email usage
Serenko, Alexander
;
Turel, Ofir
- In:
Journal of organizational computing and electronic commerce
20
(
2010
)
2
,
pp. 182-207
Persistent link: https://www.econbiz.de/10003985720
Saved in:
3
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
4
User satisfaction with e-collaborative systems
Wong, Jeffrey
;
Dow, Kevin E.
;
Turel, Ofir
;
Serenko, …
- In:
E-collaboration in modern organizations : initiating …
,
(pp. 31-41)
.
2008
Persistent link: https://www.econbiz.de/10003642807
Saved in:
5
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
6
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
7
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
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