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person:"Ukko, Juhani"
~subject:"Firm performance"
~subject:"Kundenservice"
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Firm performance
Kundenservice
Performance measurement
26
Performance-Messung
26
Performance management
16
Performance-Management
16
Balanced Scorecard
6
Balanced scorecard
6
Dienstleistungsqualität
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Ukko, Juhani
Gunasekaran, Angappa
9
Mester, Loretta J.
9
Saunila, Minna
9
Hughes, Joseph P.
8
Frigo, Mark L.
7
Needles, Belverd E.
7
Powers, Marian
7
Abdel-Maksoud, Ahmed
6
Lu, Wen-Min
6
Waal, André de
6
Asiaei, Kaveh
5
Assaf, A. Georges
5
Baird, Kevin
5
Bontis, Nick
5
Bourne, Mike
5
Elbanna, Said
5
Haim Hilman Abdullah
5
Jagtiani, Julapa
5
Kweh, Qian Long
5
Lackner, Mario
5
Neely, Andy
5
Siddiqui, Danish Ahmed
5
Tarí, Juan José
5
Tung, Amy
5
Wiengarten, Frank
5
Xie, Karen L.
5
Antony, Jiju
4
Böheim, René
4
Grübl, Dominik
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Guthrie, James P.
4
Hua, Nan
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Johnson, Gerry
4
Joo, Seong-Jong
4
Josiassen, Alexander
4
Lucianetti, Lorenzo
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Mehralian, Gholamhossein
4
Mia, Lokman
4
Moon, Choon-geol
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Benchmarking : an international journal ; BIJ
1
International journal of services and operations management
1
Journal of accounting & organizational change
1
Operations management research : OMR ; advancing practice through theory
1
Technology analysis & strategic management
1
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
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1
Digital-related capabilities and financial performance : the mediating effect of performance measurement systems
Nasiri, Mina
;
Ukko, Juhani
;
Saunila, Minna
;
Rantala, Tero
; …
- In:
Technology analysis & strategic management
32
(
2020
)
12
,
pp. 1393-1406
Persistent link: https://www.econbiz.de/10012315108
Saved in:
2
Comprehensive performance measurement and management : innovativeness and performance through reflective practice
Ukko, Juhani
;
Hildén, Sanna
;
Saunila, Minna
; …
- In:
Journal of accounting & organizational change
13
(
2017
)
3
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011799077
Saved in:
3
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
4
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
5
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
6
The relationship between innovation capanility and performance : the moderating effect to measurement
Saunila, Minna
;
Pekkola, Sanna
;
Ukko, Juhani
- In:
The international journal of productivity and …
63
(
2014
)
2
,
pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
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