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person:"Van Jaarsveld, Danielle"
~person:"Batt, Rosemary L."
~person:"Holst, Hajo"
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Call centre
16
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Van Jaarsveld, Danielle
Batt, Rosemary L.
Holst, Hajo
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
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Noronha, Ernesto
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Sauermann, Jan
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10
L'Ecuyer, Pierre
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Mirchandani, Kiran
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Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
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Koole, Ger M.
8
Mertins, Vanessa
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Scholarios, Dora
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Schumacher, Heiner
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Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
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7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Shumsky, Robert A.
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Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
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Bain, Peter
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Dallery, Yves
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Emadi, Seyed Morteza
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Gans, Noah
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Helber, Stefan
6
Ibrahim, Rouba
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Kwon, Hyunji
6
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European journal of industrial relations
3
ILR review : the journal of work and policy
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Academy of Management journal : AMJ
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British journal of industrial relations : BJIR ; an international journal of employment relations
1
Brookings trade forum
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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ROA Technical report
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The next available operator : managing human resources in Indian business process outsourcing industry
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Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
16
USB Cologne (EcoSocSci)
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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
Saved in:
3
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
4
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
5
Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo
-
2011
Persistent link: https://www.econbiz.de/10008907915
Saved in:
6
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
7
Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo
-
2011
Persistent link: https://www.econbiz.de/10008910999
Saved in:
8
Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo
-
2011
Persistent link: https://www.econbiz.de/10009543735
Saved in:
9
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
10
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
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