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person:"Weinkopf, Claudia"
~person:"Aparicio-Valverde, Mireia"
~person:"Benkhoff, Birgit"
~subject:"Personalmanagement"
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Personalmanagement
Call centre
12
Callcenter
12
Deutschland
10
Germany
9
Arbeitsbedingungen
4
Human Resource Management
4
Spain
4
Spanien
4
Working conditions
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Austria
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Befristete Beschäftigung
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Call centres
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Customer service
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Denmark
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Dienstleistungsqualität
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Dänemark
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Einzelhandelsbetrieb
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Kundenservice
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Lohn
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Personalpolitik
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Österreich
2
2003-2005
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Arbeitskräfte
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Arbeitsorganisation
1
Arbeitsrecht
1
Arbeitszufriedenheit
1
Argentina
1
Argentinien
1
Auslandsverlagerung
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Bank employees
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Bank management
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Bankmanagement
1
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Weinkopf, Claudia
Aparicio-Valverde, Mireia
Benkhoff, Birgit
Connell, Julia
5
Doellgast, Virginia
5
Kwon, Hyunji
5
Batt, Rosemary L.
4
Hannif, Zeenobiyah
3
Russell, Bob
3
Thite, Mohan
3
Van Jaarsveld, Danielle
3
Bittner, Susanne
2
Budhwar, Pawan S.
2
Burgess, John
2
Castanheira, Filipa
2
Chambel, Maria José
2
McDonnell, Anthony
2
Ryan, Gerard
2
Scupin, Yvonne
2
Tilly, Chris
2
Abdullateef, Aliyu Olayemi
1
Ananthram, Subramaniam
1
Bassamboo, Achal
1
Batt, Rosemary
1
Beck, Jennifer
1
Benner, Chris
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Berni, Alessia
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Bish, Adelle
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Carroll, Marilyn
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Colvin, Alexander James
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Cooke, Fang Lee
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Devi, G.
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Dhanpat, Nelesh
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Earnshaw, Jill
1
Flint, Douglas
1
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1
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Banken im Wandel : Direktbanken und Direct Banking
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
The international journal of human resource management
1
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ECONIS (ZBW)
4
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1
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
2
An examination of the quality of jobs in the call center industry
Aparicio-Valverde, Mireia
;
Ryan, Gerard
;
Gorjup, María …
- In:
International advances in economic research : IAER ; an …
13
(
2007
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003787744
Saved in:
3
Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne
;
Schietinger, Marc
;
Weinkopf, Claudia
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
Saved in:
4
Innovatives Personalmanagement für einen neuen Typ des Bankers
Benkhoff, Birgit
- In:
Banken im Wandel : Direktbanken und Direct Banking
,
(pp. 61-83)
.
2000
Persistent link: https://www.econbiz.de/10001494942
Saved in:
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