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person:"Weinkopf, Claudia"
~person:"Batt, Rosemary L."
~person:"Doellgast, Virginia"
~subject:"Personalmanagement"
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Personalmanagement
Call centre
23
Callcenter
23
Deutschland
13
Germany
12
USA
12
United States
11
Human Resource Management
7
Arbeitsbedingungen
5
Collective bargaining
5
Tarifverhandlungen
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Working conditions
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Comparison
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Dienstleistungsmanagement
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Institutioneller Wandel
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Service management
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Arbeitsmarktsegmentation
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India
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Indien
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Labour market segmentation
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2003-2006
2
Arbeitnehmer
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Betriebsrat
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Call Center
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Customer service
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EU countries
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EU-Staaten
2
Einzelhandelsbetrieb
2
Gewerkschaftspolitik
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Lohn
2
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Weinkopf, Claudia
Batt, Rosemary L.
Doellgast, Virginia
Connell, Julia
5
Kwon, Hyunji
5
Hannif, Zeenobiyah
3
Russell, Bob
3
Thite, Mohan
3
Van Jaarsveld, Danielle
3
Aparicio-Valverde, Mireia
2
Bittner, Susanne
2
Budhwar, Pawan S.
2
Burgess, John
2
Castanheira, Filipa
2
Chambel, Maria José
2
McDonnell, Anthony
2
Ryan, Gerard
2
Scupin, Yvonne
2
Tilly, Chris
2
Abdullateef, Aliyu Olayemi
1
Ananthram, Subramaniam
1
Bassamboo, Achal
1
Batt, Rosemary
1
Beck, Jennifer
1
Benkhoff, Birgit
1
Benner, Chris
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Berni, Alessia
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Bish, Adelle
1
Carroll, Marilyn
1
Carroll, Wendy
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Chicu, Dorina
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Colvin, Alexander James
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Cooke, Fang Lee
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Cross, Christine
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Devi, G.
1
Dhanpat, Nelesh
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Earnshaw, Jill
1
Flint, Douglas
1
Frenkel, Stephen
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Frost, Ann C.
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Gabriel, Yiannis
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Academy of Management journal : AMJ
1
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Brookings trade forum
1
Human resource management journal
1
Industrial relations : a journal of economy & society
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Working paper series / Center for Advanced Human Resource Studies
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ECONIS (ZBW)
7
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1
Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia
;
Marsden, David
- In:
Human resource management journal
29
(
2019
)
2
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
Saved in:
2
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
3
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
4
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
5
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
6
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
7
Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne
;
Schietinger, Marc
;
Weinkopf, Claudia
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
Saved in:
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