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source:"econis"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of travel and tourism marketing"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
197
Service quality
197
Customer satisfaction
127
Kundenzufriedenheit
127
Consumer behaviour
89
Konsumentenverhalten
89
Beziehungsmarketing
62
Relationship marketing
62
Hotel industry
36
Hotellerie
36
Holiday behaviour
31
Urlaubsverhalten
31
service quality
26
Tourism industry
22
Tourismuswirtschaft
22
Airline
19
Fluggesellschaft
19
Tourism
17
Tourismus
17
customer satisfaction
17
satisfaction
17
Tourism marketing
15
Tourismusmarketing
15
China
14
Customer service
14
Kundenservice
14
Viral marketing
14
Virales Marketing
14
Hospital
13
Krankenhaus
13
E-commerce
12
Electronic Commerce
12
Quality management
12
Qualitätsmanagement
12
loyalty
12
Emotion
11
Gastronomie
11
Restaurant industry
11
behavioral intentions
11
perceived value
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Article
192
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5
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197
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197
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5
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5
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3
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197
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Han, Heesup
17
Hyun, Sunghyup Sean
6
Kim, Jinkyung Jenny
5
Kim, Wansoo
4
Lee, Choong-Ki
4
Su, LuJun
4
Weber, Karin
4
Akroush, Mamoun N.
3
Hsu, Cathy H. C.
3
Hsu, Maxwell K.
3
Hwang, Jinsoo
3
Kim, Insin
3
Law, Chun Hung Roberts
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Lee, Jin-soo
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Moon, Hyoungeun
3
Abdul Rahman
2
Ahn, Jiseon
2
Back, Ki-Joon
2
Cham Tat Huei
2
Chen, Xiaohong
2
Chua, Bee-Lia
2
Huang, Songshan
2
Iranmanesh, Mohammad
2
Kim, Heather Markham
2
Law, Rob
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Lee, Sanghyeop
2
Mattila, Anna S.
2
Nikbin, Davoud
2
Norzalita Abd Aziz
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Qu, Hailin
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Ryu, Kisang
2
Swanson, Scott R.
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Tsai, Henry
2
Wong, IpKin Anthony
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Yu, Jongsik
2
Abdalla, Moh'd Juma
1
Abou-Shouk, Mohamed A.
1
Abudaqa, Anas
1
Adam, Issahaku
1
Adekoya, Adeyemi A.
1
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International journal of services, economics and management
Journal of travel and tourism marketing
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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197
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1
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
2
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
5
Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat
;
Abdalla, Moh'd Juma
;
Öztüren, Ali
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
Saved in:
6
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
7
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
8
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
9
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
10
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
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