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source:"econis"
~isPartOf:"New technology, work and employment"
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Call centre
15
Callcenter
15
Arbeitsbedingungen
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India
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Arbeitsmobilität
2
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Raz, Aviad E.
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New technology, work and employment
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
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1
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
2
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
3
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
4
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
5
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
Saved in:
6
Gender, choice and constraint in call centre employment
Scholarios, Dora
;
Taylor, Phil
- In:
New technology, work and employment
25
(
2010
)
2
,
pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
Saved in:
7
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
8
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
9
"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank
;
Valsecchi, Raffaella
;
Smith, Chris
; …
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
Saved in:
10
Telephone advisory services : nursing between organisational and occupational professionalism
Fältholm, Ylva
;
Jansson, Anna
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 17-29
Persistent link: https://www.econbiz.de/10003761587
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