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subject:"Arbeitsverhalten"
~isPartOf:"Journal of service management"
~subject:"Service quality"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Service quality
Emotion
19
Consumer behaviour
9
Konsumentenverhalten
9
Work behaviour
8
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
5
Cognition
4
Customer service
4
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4
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Kundenservice
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4
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3
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Personality psychology
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Qualifikation
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Riel, Allard C. R. van
2
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1
Brach, Simon
1
Dahling, Jason J.
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
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1
Grandey, Alicia
1
Gremler, Dwayne D.
1
Groth, Markus
1
Lin, Cheng-Yu
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Liu, Wei
1
Minbashian, Amirali
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Rafaeli, Anat
1
Ravid, Shy
1
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1
Ribbink, Dina
1
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1
Semeijn, Janjaap
1
Steiner, Dirk D.
1
Tronvoll, Bård
1
Tu, Yangjun
1
Walsh, Gianfranco
1
Wirtz, Jochen
1
Wu, Yu
1
Yagil, Dana
1
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1
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Journal of service management
International journal of hospitality management
68
Journal of business ethics : JOBE
31
Journal of business research : JBR
31
Journal of retailing and consumer services
28
International journal of contemporary hospitality management
27
Journal of business and psychology
20
Journal of managerial psychology
20
The Cambridge handbook of workplace affect
18
Journal of vocational behavior
17
Journal of hospitality marketing & management
16
The journal of services marketing
16
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
13
Academy of Management journal : AMJ
11
Leadership & organization development journal
11
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
11
The service industries journal
11
Journal of service research : JSR
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Human performance
9
International journal of quality and service sciences
9
Journal of management
9
Journal of management & organization : JMO
9
Journal of travel and tourism marketing
9
Personnel psychology : a journal of applied research
9
Service business
9
Tourism management : research, policies, practice
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research
8
Journal of service theory and practice
8
Management research review
8
Tourism management perspectives : TMP
8
European journal of marketing : EJM
7
International journal of human resource management
7
Journal of service theory and practice : JSTP
7
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JBE
6
Pakistan journal of commerce and social sciences
6
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ECONIS (ZBW)
10
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10
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10
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
3
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
6
Trust in the supervisor and authenticity in service roles
Yagil, Dana
- In:
Journal of service management
25
(
2014
)
3
,
pp. 411-426
Persistent link: https://www.econbiz.de/10010384966
Saved in:
7
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
8
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
9
Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.
;
Rhein, Miriam
- In:
Journal of service management
22
(
2011
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
Saved in:
10
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
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