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subject:"Beziehungsmarketing"
~isPartOf:"DELFIN: Dienstleistungen für Elektromobilität, Förderung von Innovation und Nutzerorientierung"
~isPartOf:"The journal of services marketing"
~subject:"Germany"
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Beziehungsmarketing
Germany
Services
63
Dienstleistung
59
Dienstleistungsqualität
27
Service quality
27
Dienstleistungssektor
26
Service industry
26
Relationship marketing
23
Consumer behaviour
17
Customer service
17
Konsumentenverhalten
17
Kundenservice
17
Customer integration
15
Customer satisfaction
15
Kundenintegration
15
Kundenzufriedenheit
15
Innovation
13
Service innovation
11
Betriebliche Wertschöpfung
10
Value creation
10
Dienstleistungsmarketing
8
Services marketing
8
Service-Dominant Logic
7
Service-dominant logic
7
Business services
6
Innovation management
6
Innovationsmanagement
6
Service delivery
6
Service design
6
Service encounter
6
Unternehmensdienstleistung
6
Customer experience
5
Dienstleistungsinnovation
5
Lieferantenmanagement
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
Dienstleistungsmanagement
4
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16
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1
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23
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23
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2
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1
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English
23
German
3
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Alkire, Linda
2
Benoit, Sabine
2
Bruce, Helen L.
2
Lamberth-Cocca, Sabrina
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Ball, Joan
1
Ballantyne, David
1
Beverungen, Daniel
1
Bouman, Nijs
1
Brady, Michael K.
1
Buoye, Alexander
1
Buranapin, Siriwut
1
Burton, Jamie
1
Chuanchuen, Akkawanitcha
1
Cronin, J. J.
1
Davey, Janet
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Fabry, Christian
1
Ferrell, Odies C.
1
FitzPatrick, Mary
1
Friedrich, Michaela
1
Furrer, Olivier
1
Gabler, Colin
1
Gleim, Mark
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Gruber, Thorsten
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Grönroos, Christian
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Gustafsson, Anders
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Hartline, Michael D.
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Hau Nguyen Le
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Jang, Sharon
1
Jayasimha, K. R.
1
Jouny-Rivier, Elodie
1
Kapitan, Sommer
1
Keiningham, Timothy
1
Klaus, Philipp
1
Landry, Mikèle
1
Lin, Binshan
1
Lin, Chinho
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Fraunhofer-Institut für Arbeitswirtschaft und Organisation
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DELFIN: Dienstleistungen für Elektromobilität, Förderung von Innovation und Nutzerorientierung
The journal of services marketing
SpringerLink / Bücher
43
Journal of service management
16
Gabler Edition Wissenschaft
15
Journal of service research : JSR
13
Springer eBook Collection / Business and Economics
12
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
11
Services marketing quarterly
9
Wissenschaft & Praxis
9
Journal of retailing and consumer services
8
Lehrbuch
8
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
8
Research
7
The service industries journal
7
Forum Dienstleistungsmanagement
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
5
Europäische Hochschulschriften / 5
5
International journal of hospitality management
5
International journal of services and operations management
5
Journal of service research
5
Neue betriebswirtschaftliche Forschung : Nbf
5
Schriften zum Produktionsmanagement
5
Springer-Gabler Research
5
ZEW discussion papers
5
Arbeitspapier
4
Basler Schriften zum Marketing
4
Dienstleistungsmanagement : Jahrbuch
4
Ifo-Schnelldienst
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Schriften zu Marketing und Management
4
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
3
Forschung aus der Hans-Böckler-Stiftung
3
Freiburger betriebswirtschaftliche Diskussionsbeiträge
3
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
3
Gabler-Edition Wissenschaft
3
IMADI.net-Projektbericht
3
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ECONIS (ZBW)
26
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Date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
5
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
6
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
7
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
8
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
9
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
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