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subject:"Beziehungsmarketing"
~isPartOf:"Focus Dienstleistungsmarketing"
~isPartOf:"The journal of services marketing"
~subject:"Theory"
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Beziehungsmarketing
Theory
Dienstleistung
64
Services
64
Dienstleistungsqualität
27
Service quality
27
Dienstleistungssektor
26
Service industry
26
Relationship marketing
24
Consumer behaviour
18
Konsumentenverhalten
18
Customer service
17
Kundenservice
17
Customer integration
15
Customer satisfaction
15
Kundenintegration
15
Kundenzufriedenheit
15
Dienstleistungsmarketing
12
Services marketing
12
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmanagement
8
Service management
8
Service-Dominant Logic
7
Service-dominant logic
7
Business services
6
Innovation management
6
Innovationsmanagement
6
Service delivery
6
Service design
6
Service encounter
6
Unternehmensdienstleistung
6
Customer experience
5
Lieferantenmanagement
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
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Undetermined
17
Free
1
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Article
23
Book / Working Paper
4
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Article in journal
23
Aufsatz in Zeitschrift
23
Aufsatzsammlung
2
Collection of articles of several authors
2
Hochschulschrift
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1
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English
25
German
4
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Alkire, Linda
2
Benoit, Sabine
2
Bruce, Helen L.
2
Weisser, Julia
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Ball, Joan
1
Ballantyne, David
1
Bouman, Nijs
1
Brady, Michael K.
1
Buoye, Alexander
1
Buranapin, Siriwut
1
Burton, Jamie
1
Chuanchuen, Akkawanitcha
1
Cronin, J. J.
1
Davey, Janet
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Ferrell, Odies C.
1
FitzPatrick, Mary
1
Fließ, Sabine
1
Furrer, Olivier
1
Gabler, Colin
1
Gleim, Mark
1
Gruber, Thorsten
1
Grönroos, Christian
1
Gustafsson, Anders
1
Hartline, Michael D.
1
Hau Nguyen Le
1
Jang, Sharon
1
Jayasimha, K. R.
1
Jouny-Rivier, Elodie
1
Kapitan, Sommer
1
Keiningham, Timothy
1
Klaus, Philipp
1
Kleinaltenkamp, Michael
1
Landry, Mikèle
1
Lin, Binshan
1
Lin, Chinho
1
Madupalli, Ramana Kumar
1
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Institution
All
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
Published in...
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Focus Dienstleistungsmarketing
The journal of services marketing
SpringerLink / Bücher
29
Schriften zum Produktionsmanagement
22
Journal of service management
18
Gabler Edition Wissenschaft
16
Journal of service research : JSR
14
Springer eBook Collection / Business and Economics
14
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
12
The service industries journal
11
Handbook of service science ; [Vol. 1]
10
The science of service systems
10
Journal of retailing and consumer services
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of services and operations management
7
Forum Dienstleistungsmanagement
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business economics : JBE
6
Journal of business research : JBR
6
Lehrbuch
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Schriften zu Marketing und Management
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
International journal of hospitality management
5
Journal of service research
5
Meffert-Marketing-Edition
5
Neue betriebswirtschaftliche Forschung : Nbf
5
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
5
Service science, management and engineering : education for the 21st Century
5
Basler Schriften zum Marketing
4
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
4
Dienstleistungsmanagement : Jahrbuch
4
Discussion paper / Centre for Economic Policy Research
4
Europäische Hochschulschriften / 5
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of marketing
4
Marketing theory
4
Meddelanden från Svenska Handelshögskolan
4
Revue d'économie industrielle
4
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ECONIS (ZBW)
27
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1
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10
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27
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date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
5
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
6
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
7
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
8
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
9
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
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