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subject:"Bundling strategy"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungssektor"
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Bundling strategy
Dienstleistungssektor
Customer service
26
Kundenservice
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Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
9
Service quality
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Consumer behaviour
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Burford, Marion
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Cheng, Yu-chi
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Hanukov, Gabi
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Houtum, Geert-Jan van
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European journal of operational research : EJOR
Managing service quality : MSQ ; an international journal
The journal of services marketing
21
Journal of retailing and consumer services
12
Journal of business research : JBR
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of service management
9
Journal of service research
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
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SpringerLink / Bücher
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International journal of contemporary hospitality management
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International journal of production research
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Kundenbeziehungen im Dienstleistungsbereich
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Psychology & marketing
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Australasian marketing journal
2
Business process management journal
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California management review
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Cogent business & management
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European journal of marketing
2
European journal of marketing : EJM
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Europäische Hochschulschriften / 5
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Gabler Edition Wissenschaft
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Operations management : a strategic approach
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Operations research
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1
Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
2
Contract design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
3
On the upgrading policy after the redesign of a component for reliability improvement
Öner, K. B.
;
Kiesmüller, Gudrun
;
Houtum, Geert-Jan van
- In:
European journal of operational research : EJOR
244
(
2015
)
3
,
pp. 867-880
Persistent link: https://www.econbiz.de/10011289868
Saved in:
4
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
5
Customer service understanding : gender differences of frontline employees
Mathies, Christine
;
Burford, Marion
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 636-648
Persistent link: https://www.econbiz.de/10009407381
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