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subject:"Bundling strategy"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Operations management : a strategic approach"
~subject:"Dienstleistungssektor"
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Bundling strategy
Dienstleistungssektor
Customer service
11
Kundenservice
11
USA
4
United States
4
Inventory model
3
Lagerhaltungsmodell
3
Service industry
3
After-sales service
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Dienstleistungsqualität
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E-commerce
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Einzelhandel
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Electronic Commerce
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Ersatzteil
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Lagermanagement
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Leistungsbündel
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Lieferkette
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Online retailing
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Online-Handel
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Retail trade
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Service quality
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Spare parts
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Supply chain
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Theorie
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Theory
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Warehouse management
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After-sale service
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Arbeitskräfte
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Arbeitsverhalten
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Beschwerdemanagement
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Beziehungsmarketing
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Business services
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Capacity management
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Complaint management
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Consumer behaviour
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Contract
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Contract and incentives
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Customer satisfaction
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Bitner, Mary Jo
1
Bowen, David E.
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Brown, Stephen W.
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Hanukov, Gabi
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Houtum, Geert-Jan van
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Jiang, Zhong-Zhong
1
Kiesmüller, Gudrun
1
Lawler, Edward E.
1
Meuter, Matthew L.
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Qin, Xuwei
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Shao, Lusheng
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Öner, K. B.
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European journal of operational research : EJOR
Operations management : a strategic approach
The journal of services marketing
21
Journal of retailing and consumer services
12
Journal of business research : JBR
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of service management
9
Journal of service research
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
5
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
International journal of production research
3
Kundenbeziehungen im Dienstleistungsbereich
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
California management review
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Operations research
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Ross School of Business working paper series
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Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
2
Contract design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
3
On the upgrading policy after the redesign of a component for reliability improvement
Öner, K. B.
;
Kiesmüller, Gudrun
;
Houtum, Geert-Jan van
- In:
European journal of operational research : EJOR
244
(
2015
)
3
,
pp. 867-880
Persistent link: https://www.econbiz.de/10011289868
Saved in:
4
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
5
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
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