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subject:"Bundling strategy"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
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Bundling strategy
Arbeitsverhalten
Customer satisfaction
Customer service
74
Kundenservice
74
Dienstleistungsqualität
58
Service quality
58
Kundenzufriedenheit
47
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
35
Relationship marketing
35
Einzelhandel
13
Retail trade
13
Emotion
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistungssektor
11
Satisfaction
11
Service industry
11
Service failure
8
Arbeitszufriedenheit
6
Job satisfaction
6
Online retailing
6
Online-Handel
6
Service encounters
6
Service recovery
6
Work behaviour
6
Artificial intelligence
5
Künstliche Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Salespeople
5
Service encounter
5
Verkaufspersonal
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Emotional intelligence
4
Gender
4
Geschlecht
4
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Undetermined
48
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Article
52
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Article in journal
52
Aufsatz in Zeitschrift
52
Language
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English
52
Author
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Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Cambra-Fierro, Jesús
2
Fazal-e-Hasan, Syed
2
Kwamega, Michael
2
Mortimer, Gary
2
Park, Eunil
2
Polo-Redondo, Yolanda
2
Prentice, Catherine
2
Seger-Guttmann, Tali
2
Tang, Chunyong
2
Al Hakim, Zeina T.
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Arikan, Esra
1
Ashill, Nicholas J.
1
Bae, Kunwoo
1
Bagherzadeh, Ramin
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boakye, Kwabena G.
1
Bougoure, Ursula Sigrid
1
Bressolles, Gregory
1
Brush, Gregory J.
1
Bulmer, Sandy
1
Casidy, Riza
1
Chebat, Jean-Charles
1
Chen, Nuoya
1
Chen, Tom
1
Cheng, Kenny Teoh Guan
1
Cho, Youngju
1
Cuny, Caroline
1
Dominique-Ferreira, Sérgio
1
Dootson, Paula
1
Durrieu, François
1
Elms, Jonathan
1
Fan, Xiucheng
1
Gaucher, Benoît
1
Geng, Shuang
1
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Published in...
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Journal of retailing and consumer services
The journal of services marketing
51
International journal of hospitality management
47
Journal of business research : JBR
38
Journal of service research : JSR
22
International journal of contemporary hospitality management
17
Journal of service research
16
Journal of hospitality marketing & management
14
Journal of service management
14
The service industries journal
14
Journal of service theory and practice
12
Journal of service theory and practice : JSTP
11
Service business
11
Services marketing quarterly
11
Journal of retailing
10
Journal of the Academy of Marketing Science
10
The TQM journal : the international review of organizational improvement
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Managing service quality : MSQ ; an international journal
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
International journal of business and economics
8
International journal of quality and service sciences
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of air transport management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
SpringerLink / Bücher
7
The Cornell hospitality quarterly
7
Tourism management : research, policies, practice
7
Cogent business & management
6
International journal of production economics
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
Asia Pacific journal of marketing and logistics
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
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ECONIS (ZBW)
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1
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
4
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
5
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
6
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
7
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
8
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
9
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
10
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
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