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subject:"Bundling strategy"
~subject:"Callcenter"
~subject:"Emotion"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Callcenter
Emotion
Customer service
2,993
Kundenservice
2,993
Beziehungsmarketing
1,103
Relationship marketing
1,103
Dienstleistungsqualität
1,091
Service quality
1,091
Kundenzufriedenheit
963
Customer satisfaction
962
Consumer behaviour
744
Konsumentenverhalten
744
Deutschland
377
Germany
373
Beschwerdemanagement
344
Complaint management
343
Theorie
291
Theory
291
Dienstleistungssektor
255
Service industry
254
USA
182
United States
182
Dienstleistung
172
Electronic Commerce
142
Einzelhandel
136
Retail trade
134
Services
130
Leistungsbündel
129
E-commerce
123
Online retailing
123
Online-Handel
123
Arbeitsverhalten
116
Salespeople
116
Verkaufspersonal
116
Work behaviour
116
Qualitätsmanagement
105
Lieferantenmanagement
100
Quality management
100
Supplier relationship management
100
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151
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33
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299
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93
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5
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79
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English
259
German
138
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Thomas, Oliver
11
Fellmann, Michael
8
Kumar, Anuj
7
Nüttgens, Markus
6
Schlicker, Michael
6
Medler-Liraz, Hana
5
Netessine, Serguei
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Jerath, Kinshuk
4
Lay, Gunter
4
Luczak, Holger
4
Miao, Li
4
Barnes, Donald C.
3
Delcourt, Cécile
3
Emmrich, Andreas
3
Folse, Judith Anne Garretson
3
Gouthier, Matthias
3
Loos, Peter
3
Matijacic, Michel
3
Schagen, Alexander
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Telang, Rahul
3
Walter, Philipp
3
Wang, Mo
3
Ashforth, Blake E.
2
Backhaus, Klaus
2
Baker, Thomas L.
2
Barkawi, Karim
2
Black, William C.
2
Blinn, Nadine
2
Bullinger, Hans-Jörg
2
Buse, Christian
2
Büchel, Daniela
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Chicu, Dorina
2
Collier, Joel E.
2
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Kundendienstverband Deutschland
2
Deutscher Universitäts-Verlag GmbH
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Institut für Systemtechnik und Innovationsforschung
1
Universität Rostock
1
Universität Ulm
1
Verband Deutscher Maschinen- und Anlagenbau
1
Vivento-Customer-Services <Bonn>
1
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International journal of hospitality management
14
Journal of retailing and consumer services
13
The journal of services marketing
11
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
SpringerLink / Bücher
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
International journal of contemporary hospitality management
7
Academy of Management journal : AMJ
6
Journal of service theory and practice : JSTP
6
Psychology & marketing
6
Journal of business research : JBR
5
Journal of service management
5
Journal of service research : JSR
5
Journal of service research
4
Springer eBook Collection / Business and Economics
4
Europäische Hochschulschriften / 5
3
Harvard-Business-Manager : das Wissen der Besten
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production research
3
International journal of quality and service sciences
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Kundenbeziehungen im Dienstleistungsbereich
3
Manufacturing & service operations management : M & SOM
3
Personnel psychology : a journal of applied research
3
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
European journal of operational research : EJOR
2
Faculty & research / Insead : working paper series
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
International journal of services technology and management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality marketing & management
2
Journal of management : JOM
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Ross School of Business working paper series
2
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ECONIS (ZBW)
397
Showing
51
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397
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51
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
52
Commodity Management im deutschen Industriegüterbereich : Entwicklung eines Ansatzes zur Messung, Prognose und Strategieentwicklung
Mahnke, Thomas
-
2018
Persistent link: https://www.econbiz.de/10011918922
Saved in:
53
KVD-Servicestudie : Fakten und Trends im Service
Kundendienstverband Deutschland
-
2012-[2021]: Aachen : FIR, Bereich Dienstleistungsmanagement
;
…
-
Ausg. 6.2012; 8.2014; 2016-2021
Persistent link: https://www.econbiz.de/10011566146
Saved in:
54
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
55
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
56
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
57
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
58
The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
Saved in:
59
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
60
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
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