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subject:"Consumer behaviour"
~isPartOf:"The journal of services marketing"
~subject:"Markenführung"
~subject:"Mobilkommunikation"
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Search: subject_exact:"Emotionalität"
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Consumer behaviour
Markenführung
Mobilkommunikation
Emotion
45
Konsumentenverhalten
31
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Service quality
13
Customer service
9
Kundenservice
9
Arbeitszufriedenheit
6
Job satisfaction
6
Arbeitsverhalten
4
Beschwerdemanagement
4
Cognition
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
4
Emotions
4
Kognition
4
Services marketing
4
Stress
4
Work behaviour
4
Work stress
4
Brand management
3
Customer engagement
3
Luxury goods
3
Luxusgüter
3
Mobile communications
3
Retail
3
Satisfaction
3
Service encounter
3
Social behaviour
3
Soziales Verhalten
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USA
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United States
3
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Svari, Sander
2
Svensson, Göran
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1
Almanza, Barbara
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1
Beatson, Amanda
1
Becerra, Enrique
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1
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1
Garry, Tony
1
Geiger, Susi
1
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The journal of services marketing
Journal of business research : JBR
157
Journal of retailing and consumer services
128
International journal of hospitality management
80
Psychology & marketing
56
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Tourism management : research, policies, practice
43
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
The journal of brand management : an international journal
39
Journal of travel and tourism marketing
38
The journal of product & brand management
37
Journal of hospitality marketing & management
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
31
International journal of consumer studies
30
International journal of contemporary hospitality management
27
Journal of marketing research : JMR
27
Journal of marketing communications
24
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Marketing letters : a journal of research in marketing
23
The service industries journal
23
Journal of consumer behaviour : an international research review
22
Tourism management perspectives : TMP
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International journal of advertising : the review of marketing communications
17
Journal of business ethics : JOBE
17
Journal of marketing management : MM
17
Journal of promotion management : innovations in planning and applied research
17
Asia Pacific journal of marketing and logistics
16
Cogent business & management
16
Journal of behavioral decision making
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Journal of customer behaviour
14
Journal of service research : JSR
14
The journal of consumer marketing
14
Australasian marketing journal
13
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1
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
3
Enhancing affective commitment through gamified services of luxury brands : role of game mechanics and self-congruity
Saxena, Garima
;
Jain, Sheetal
;
Mishra, Sita
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1018-1031
Persistent link: https://www.econbiz.de/10014333591
Saved in:
4
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
5
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
6
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
7
Gift card types and willingness to spend more
Lim, SangGon
;
Ok, Chihyung
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 710-724
Persistent link: https://www.econbiz.de/10013407592
Saved in:
8
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
9
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
10
Rethinking functionality and emotions in the service consumption process : the case of funeral services
Korai, Bernard
;
Souiden, Nizar
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10011741250
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