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subject:"Consumer behaviour"
~isPartOf:"Total quality management & business excellence"
~language:"eng"
~subject:"Vertrauen"
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Search: subject_exact:"Customer satisfaction"
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Consumer behaviour
Vertrauen
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
50
Service quality
50
Beziehungsmarketing
24
Konsumentenverhalten
24
Relationship marketing
24
Quality management
22
Qualitätsmanagement
22
customer satisfaction
19
service quality
17
Measurement
10
Messung
10
Hospital
8
Krankenhaus
8
Gesundheitsversorgung
7
Health care
7
Kano model
6
Product quality
6
Produktqualität
6
Dienstleistungssektor
5
Gesundheitswesen
5
Health care system
5
SERVQUAL
5
Service industry
5
customer loyalty
5
Beschwerdemanagement
4
Complaint management
4
Customer service
4
Higher education institution
4
Hochschule
4
Kundenservice
4
Patienten
4
Patients
4
Performance measurement
4
Performance-Messung
4
Structural equation model
4
Strukturgleichungsmodell
4
Students
4
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English
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Hallencreutz, Jacob
2
Ma, Liang
2
Wei, Jiahua
2
Zhang, Xin
2
Abu Khait, Rawan
1
Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
1
Ahn, Jiseon
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Ananda S
1
Anil, Anu P.
1
Babar, Samreen Fahim
1
Bani-Melhem, Shaker
1
Berraies, Sarra
1
Bilgili, Bilsen
1
Birch-Jensen, A.
1
Chang, Wen-Jung
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Hung-Pin
1
Chen, Yenming J.
1
Chung, Yu-Chun
1
Devesh, Sonal
1
Faridahwati Mohd Shamsudin
1
Frank, Björn
1
Gremyr, I.
1
Hao, Feifei
1
Hou, Zhiping
1
Hsieh, Yen-Hao
1
Huang, Ping-Lung
1
Huang, Yung-Chin
1
Kirgizov, Ulugbek Abdumalikovich
1
Koc, Erdogan
1
Kwak, Choonjong
1
Lee, Bruce C. Y.
1
Li, Chao
1
Liao, Shu-Hsien
1
Lin, Xi
1
Liu, Hsian-Ming
1
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Total quality management & business excellence
Journal of retailing and consumer services
325
International journal of hospitality management
188
Journal of business research : JBR
145
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
59
Tourism management : research, policies, practice
54
The service industries journal
52
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
43
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
38
The international journal of bank marketing : IJBM
38
European journal of marketing : EJM
36
International journal of electronic marketing and retailing : IJEMR
36
Tourism management perspectives : TMP
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of the Academy of Marketing Science
28
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The TQM journal : the international review of organizational improvement
26
International journal of retail & distribution management
25
International journal of services, economics and management
25
Journal of Asian finance, economics and business : JAFEB
25
International journal of services and operations management
24
Journal of internet commerce
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of business information systems : IJBIS
23
Journal of Islamic marketing
23
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ECONIS (ZBW)
24
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1
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
2
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
3
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
4
Role of brand heritage in local and franchise restaurant service
Ahn, Jiseon
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1882-1895
Persistent link: https://www.econbiz.de/10014369732
Saved in:
5
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
6
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
7
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
8
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
9
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
10
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
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