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subject:"Criticism"
~isPartOf:"Electronic markets : EM ; the international journal of electronic commerce and business media"
~subject:"Customer satisfaction"
~subject:"anthropomorphism"
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AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
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