AI-based chatbots in customer service and their effects on user compliance
Martin Adam, Michael Wessel, Alexander Benlian
| Year of publication: |
2021
|
|---|---|
| Authors: | Adam, Martin ; Wessel, Michael ; Benlian, Alexander |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 2, p. 427-445
|
| Subject: | Artificial intelligence | Chatbot | Anthropomorphism | Social presence | Compliance | Customer service | Künstliche Intelligenz | Kundenservice | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-020-00414-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012615120