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subject:"Criticism"
~isPartOf:"Psychology & marketing"
~subject:"Customer satisfaction"
~subject:"anthropomorphism"
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1
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
2
What is it like to be idle versus busy for a service machine?
Söderlund, Magnus
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1237-1248
Persistent link: https://www.econbiz.de/10014291855
Saved in:
3
I, chatbot! : the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
Pizzi, Gabriele
;
Vannucci, Virginia
;
Mazzoli, Valentina
; …
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1372-1387
Persistent link: https://www.econbiz.de/10014291927
Saved in:
4
Consumers' responses to personalized service from medical artificial intelligence and human doctors
Zhang, Yiran
;
Tan, Wenying
;
Lee, Eun-Ju
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 118-133
Persistent link: https://www.econbiz.de/10014467474
Saved in:
5
It's not mine : anthropomorphism attenuates the effect of psychological ownership on product-to-self judgment
Zhang, Ziqi
;
Zhou, Qiang
;
Yan, Dengfeng
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1103-1114
Persistent link: https://www.econbiz.de/10014291743
Saved in:
6
Anthropomorphizing religious advertising : the moderating role of political ideology
Van Esch, Patrick
;
Cui, Yuanyuan
;
Arli, Denni
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2284-2301
Persistent link: https://www.econbiz.de/10013465190
Saved in:
7
Alexa, what do we know about conversational commerce? : insights from a systematic literature review
Lim, Weng Marc
;
Kumar, Satish
;
Verma, Sanjeev
; …
- In:
Psychology & marketing
39
(
2022
)
6
,
pp. 1129-1155
Persistent link: https://www.econbiz.de/10013280062
Saved in:
8
The influence of anthropomorphic cues in retailing : the moderating effect of the vice versus virtue products
Londoño, Juan C.
;
Ruiz de Maya, Salvador
- In:
Psychology & marketing
39
(
2022
)
7
,
pp. 1322-1335
Persistent link: https://www.econbiz.de/10013280099
Saved in:
9
When pain is pleasure : identifying consumer psychopaths
Karampournioti, Evmorfia
;
Hennigs, Nadine
;
Wiedmann, …
- In:
Psychology & marketing
35
(
2018
)
4
,
pp. 268-282
Persistent link: https://www.econbiz.de/10011970150
Saved in:
10
Should cookie monster adopt a healthy lifestyle or continue to indulge? : insights into brand icons
Merchant, Altaf
;
LaTour, Kathryn A.
;
Ford, John B.
; …
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011970169
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