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subject:"Customer satisfaction"
~person:"Karande, Kiran"
~person:"Kim, Samuel Seongseop"
~person:"Rutherford, Brian N."
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Customer satisfaction
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Verkaufsverhalten
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Karande, Kiran
Kim, Samuel Seongseop
Rutherford, Brian N.
Geile, Andrea
2
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International journal of hospitality management
1
Journal of marketing theory and practice
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
2
Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander
;
Rutherford, Brian N.
;
Barksdale, …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
Saved in:
3
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
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